Terms of service

TERMS AND CONDITIONS OF SALE

The Website is operated by: NANI – FATTI PER STARE INSIEME, Rue de la Paix 11, 1820 Montreux, Switzerland
Email: info@nanipets.com
VAT No.: CHE-200.476.527

By placing an order through the Website, the Customer confirms that they have read, understood and fully accepted:

a) these Terms and Conditions of Sale;
b) the Shipping Policy;
c) the Returns, Exchanges and Right of Withdrawal Policy.

These documents form an integral part of the contractual relationship between the Customer and the Seller. Testo incollato

ART. 1 – SUBJECT MATTER AND CONTRACTUAL CONSIDERATION

1.1 The Website is intended for the promotion and sale of the products offered for sale through it.

1.2 The prices, terms and conditions applicable to the purchase of such Products are set out below and in the relevant sections of the Website and shall be deemed known and accepted through use of the Website or, where applicable, following individual negotiations.

ART. 2 – PRODUCT DESCRIPTION

2.1 Product prices, descriptions and availability are indicated in the relevant sections of the Website and may be subject to change without prior notice.

2.2 The Products displayed on the Website are presented as accurately as possible. However, their online representation by any means, including, where applicable, graphics, images, colours and sounds, is for illustrative purposes only and does not constitute a guarantee as to the characteristics of the selected Product, which are specified in the relevant product information.

2.3 Product availability shown on the Website is regularly updated but is indicative only and cannot be guaranteed until the order has been confirmed. If, due to circumstances arising after the order has been placed or otherwise beyond the Seller’s control, one or more ordered Products become unavailable, the Seller shall promptly inform the Customer and, at the Customer’s choice, refund any amounts already paid for the unavailable Product or, where possible, offer an alternative solution of equivalent value.

ART. 3 – PURCHASE PROCESS

3.1 Each stage from the selection of the Product through submission of the order and payment of the price forms an integral and essential part of the purchase process.

3.2 The purchase process consists of the following steps:

a) the Customer may select the desired Product and verify its availability on the Website and its suitability for the Customer’s requirements;

b) the Customer may then submit the order through the Website and pay for the Product using one of the payment methods available at checkout;

c) once payment has been successfully completed, the Website will send confirmation of the conclusion of the contract to the email address provided by the Customer, and the Seller will proceed with processing the order and arranging delivery of the Product, either directly or through a carrier.

ART. 4 – PRODUCT PRICES

4.1 Product prices and any additional charges applicable to the order, including shipping costs, are displayed on the Website and summarised before the purchase is completed.

4.2 If, as a result of a material or technical error, a Product is displayed at a manifestly incorrect price, the Seller reserves the right not to fulfil the order, provided that the Customer is promptly informed and any amounts already paid are refunded.

4.3 The Seller may, at its discretion, offer discounts or special offers for the purchase of Products, subject to the terms and conditions specified on the Website from time to time and while stocks last.

ART. 5 – COUPONS AND PROMOTIONAL CODES

5.1 Conditions of Use

Coupons and promotional codes are valid exclusively in accordance with the terms, conditions and time limits stated on the Website or in the relevant offer.

5.2 Use

Unless otherwise stated, each Coupon must be used in full in a single transaction and may not be partially redeemed.

5.3 Single-Use Coupons

Single-use Coupons may be used only once per purchase and may not be used again, including where payment is made in instalments.

5.4 Combination of Coupons

Unless otherwise stated, Coupons and promotional codes may not be combined with one another.

5.5 Validity and Expiry

A Coupon must be used within the validity period specified in the relevant offer. Upon expiry of that period, the Coupon shall automatically expire and shall not entitle the Customer to any refund, credit or other compensation.

5.6 Difference in Value

Any difference between the value of the Coupon and the amount actually redeemed shall not entitle the Customer to any credit, refund or other compensation.

5.7 Improper Use

In the event of fraudulent, unlawful or otherwise improper use contrary to the applicable terms, the Seller reserves the right to refuse or cancel the Coupon and, where necessary, the related order.

ART. 6 – PAYMENT METHODS AND TERMS

6.1 Accepted Payment Methods

The Customer may make payment using the payment methods available at checkout.

6.2 Applicable Terms and Charges

Certain payment methods may be subject to specific terms or additional charges. Where applicable, such terms or charges will be disclosed to the Customer before the order is completed.

6.3 Payment Processing

Payments are processed through third-party payment service providers. The Website does not directly collect the complete payment instrument details used by the Customer, but receives the information necessary to confirm the outcome of the transaction.

6.4 Failed or Declined Payments

a) If payment is unsuccessful or declined by the payment service provider, the Seller shall not be required to fulfil the order.

b) The Seller reserves the right to require the Customer to reimburse any costs actually incurred and directly connected with the failed or declined payment, to the extent permitted by applicable law.

ART. 7 – OWNERSHIP OF THE PRODUCT AND TRANSFER OF RISK

7.1 Notwithstanding any provision of law to the contrary, ownership of the Product shall not transfer upon placement or acceptance of the order, but only upon successful payment of the purchase price.

7.2 Payment of the purchase price constitutes an essential requirement for the conclusion of the contract.

7.3 Ownership shall transfer upon payment of the purchase price, notwithstanding any provision to the contrary.

7.4 Any loss, deterioration, damage or misplacement of the Product occurring while the Product is being transported by the carrier shall, in accordance with the principle set out in the preceding paragraph, be borne by the Customer or by the carrier, which shall be directly liable or liable through its insurance provider.

ART. 8 – SHIPPING AND DELIVERY

8.1 Shipping methods and costs, delivery times and methods, countries served, shipment tracking, and the conditions applicable in the event of failed delivery, failure to collect or refusal of a parcel are governed by the Shipping Policy, available in the relevant section of the Website and forming an integral part of these Terms and Conditions of Sale.

8.2 Products shall be shipped and delivered to the address provided by the Customer when placing the order. The Customer is responsible for ensuring that all information provided for shipping and delivery purposes is accurate and complete.

ART. 9 – RETURNS AND EXCHANGES

9.1 The conditions applicable to returns, refunds and the exercise of the right of withdrawal are governed by the Returns and Refunds Policy, which forms an integral part of these Terms and Conditions of Sale.

9.2 For Customers residing in the European Union, the procedure for exercising the right of withdrawal through the electronic function provided for under applicable law is described in the same Returns and Refunds Policy.

ART. 10 – WARRANTIES

10.1 Statutory Warranty

NANI® Products are covered by the warranty provided for under applicable law for a period of 24 months from delivery, in respect of lack of conformity and manufacturing defects existing at the time the Product is delivered.

10.2 Any mandatory rights granted to the Customer under applicable law shall remain unaffected.

10.3 Warranty Exclusions

The warranty does not cover defects, damage or other issues resulting from normal wear and tear, improper use or use inconsistent with the Product’s intended purpose, inadequate maintenance or storage, accidents, negligence, animal bites or scratches, modifications, alterations or repairs carried out by persons not authorised by the Seller, or any other causes not attributable to the Seller.

10.4 Natural Characteristics of Materials

Natural variations in the colour, shade, grain, veining, texture and consistency of leather, as well as any irregularities inherent in the material or resulting from artisanal craftsmanship, are characteristics of the Product and shall not constitute a lack of conformity, provided that they are consistent with the description and information supplied to the Customer before purchase.

10.5 The normal aesthetic evolution of materials resulting from use and the passage of time shall not constitute a lack of conformity.

10.6 Reporting Defects

If the Customer believes that a Product is defective, the Customer is invited to contact the Seller through the Contact form available in the Support section of the Website or by email at support@nanipets.com, stating the order number and providing a brief description of the alleged defect. Where possible, the Customer is also invited to provide photographic evidence that may assist in assessing the matter.

ART. 11 – LIMITATION OF LIABILITY

11.1 Circumstances Beyond the Seller’s Control

The Seller shall not be liable for any delay, failure or improper performance of its obligations where this results from force majeure or other circumstances that are unforeseeable or not reasonably within the Seller’s control.

11.2 Limitation of Liability

To the extent permitted by applicable law, the Seller shall not be liable for damage arising from acts, events or circumstances not attributable to the Seller, nor for damage resulting from improper use of the Products or use inconsistent with their intended purpose.

11.3 Mandatory Rights of the Customer

Nothing in these Terms and Conditions shall be construed as excluding or limiting the Seller’s liability where such liability cannot lawfully be excluded or limited, or as prejudicing any mandatory rights granted to the Customer under applicable law.

ART. 12 – AMICABLE RESOLUTION OF DISPUTES

12.1 Customers may submit any dispute to the Seller, who will seek to resolve the matter amicably.

12.2 The Customer may submit a complaint to the Seller at the email address specified in this document, including a brief description of the matter and, where applicable, details of the relevant order, purchase or account.

12.3 The Seller shall handle the complaint without undue delay and within 7 (seven) days of receipt.

ART. 13 – GOVERNING LAW

13.1 These Terms and Conditions of Sale shall be governed by Swiss law, without prejudice to any mandatory rights granted to consumers under applicable law.

ART. 14 – JURISDICTION

14.1 Any dispute concerning the interpretation, performance or validity of these Terms and Conditions of Sale shall be subject to the jurisdiction of the courts of Vevey, Switzerland, without prejudice to any mandatory rights granted to consumers under applicable law. Testo incollato