Shipping policy

SHIPPING POLICY

This Shipping Policy governs the terms and conditions applicable to the shipment of orders placed through www.nanipets.com, operated by:

NANI – FATTI PER STARE INSIEME
Francesca Grolla
Rue de la Paix 11
1820 Montreux
Switzerland
CHE-200.476.527

This Shipping Policy forms an integral part of the Terms and Conditions of Sale.

1. ORDER PROCESSING

1.1 Orders are generally prepared and handed over to the appointed carrier within 1–2 business days following confirmation of payment.

1.2 Orders placed during weekends or Swiss public holidays will be processed from the first following business day.

1.3 Processing and delivery times are calculated on the basis of business days and may vary depending on the destination, the shipping service used and any circumstances beyond the Seller’s control.

1.4 Once the order has been handed over to the carrier, the Customer will receive an email containing the available shipment tracking information.

2. SHIPPING DESTINATIONS

2.1 NANI® ships within Switzerland and to the countries made available on the Website at the time of purchase.

2.2 The destinations currently available are those that can be selected during checkout. The Seller reserves the right to modify the countries and geographical areas to which it ships at any time.

3. SHIPPING WITHIN SWITZERLAND

3.1 Orders for delivery within Switzerland are shipped using a tracked shipping service selected by the Seller according to the destination and the characteristics of the shipment.

3.2 Delivery generally takes place within 1–2 business days from dispatch.

3.3 Shipping charges and any conditions applicable to free shipping are displayed during checkout and summarised before the order is placed.

4. SHIPPING OUTSIDE SWITZERLAND

4.1 Orders for delivery outside Switzerland are shipped using a tracked international shipping service selected by the Seller according to the destination and the characteristics of the shipment.

4.2 Delivery times may vary depending on the country of destination, the shipping service used, customs procedures and local logistical conditions.

4.3 Any delivery times indicated on the Website, during checkout or in the order confirmation are estimates only, unless expressly stated otherwise.

4.4 Shipping charges and any conditions applicable to free shipping are displayed during checkout and summarised before the order is placed.

4.5 The applicable shipping conditions are therefore those displayed to the Customer at the time of purchase.

4.6 For orders delivered outside Switzerland, the applicable prices are stated exclusive of Swiss VAT.

4.7 Where the Website displays prices in foreign currencies for such markets, those prices are therefore shown without Swiss VAT.

4.8 Unless otherwise stated before the order is placed, international shipments are made on a DAP (Delivered at Place) basis.

4.9 Any customs duties, import VAT, local taxes, customs charges or clearance fees applicable in the country of destination are not included in the purchase price or shipping charges and shall be borne by the recipient.

4.10 Such charges are determined by the competent authorities in the country of destination and are outside NANI®’s control.

4.11 Delays resulting from customs inspections or procedures, carrier disruptions, force majeure events or other circumstances beyond the Seller’s control may result in longer delivery times, without prejudice to any mandatory rights available to the Customer under applicable law.

5. SHIPMENT TRACKING

5.1 Orders are shipped using services that provide shipment tracking.

5.2 The available tracking information will be provided to the Customer by email once the parcel has been handed over to the carrier.

6. LOSS, DAMAGE OR NON-DELIVERY

6.1 In the event of loss, damage or non-delivery of a parcel, the Customer is requested to contact support@nanipets.com without undue delay after becoming aware of the issue.

6.2 The Seller will carry out the necessary checks with the appointed carrier and, where appropriate, initiate the relevant claims procedure.

6.3 In the event of damage during transit, the Customer is requested to retain the packaging received and, where possible, provide photographs of the parcel and the affected Products.

6.4 Any refunds or replacements will be governed by the Returns and Exchanges Policy and handled in accordance with applicable law.

6.5 Any claim or compensation procedure involving the carrier will be handled separately by the Seller.

7. PACKAGING

7.1 Products are packaged appropriately according to their nature and normal transport conditions in order to protect them during shipment.

8. NON-DELIVERY OR REFUSAL OF DELIVERY

8.1 The Customer is responsible for ensuring that the shipping address and any other information provided for delivery purposes are accurate and complete.

8.2 The Seller shall not be liable for delays, additional costs, failed delivery or return of a shipment resulting from incorrect, incomplete or inaccurate information provided by the Customer.

8.3 In the event of an incorrect or incomplete address, failure to collect the parcel, inability to deliver for reasons attributable to the recipient, or refusal of delivery, the parcel may be returned to the Seller.

8.4 Refusal of delivery does not, in itself, constitute a request for a return or exchange or, where applicable, a valid notice of exercise of the right of withdrawal.

8.5 If the Customer requests that an order returned to the Seller be shipped again, the applicable reshipping costs will be communicated to the Customer before the new shipment and shall be borne by the Customer.

9. ORDER CHANGES OR CANCELLATION

9.1 Requests to change or cancel an order must be submitted promptly to support@nanipets.com.

9.2 The Seller will make reasonable efforts to accommodate the request, provided that the order has not already been processed or handed over to the carrier. The Seller cannot therefore guarantee that an order can be changed or cancelled.

9.3 Where an order cannot be changed or cancelled, this shall not affect any rights the Customer may have under applicable law or the Returns and Exchanges Policy.

CONTACT

For general enquiries regarding shipping:
info@nanipets.com

For assistance with an order already placed:
support@nanipets.com

APPLICABLE DOCUMENTS

Any matters not expressly governed by this Shipping Policy shall be subject to the Terms and Conditions of Sale and the Returns and Exchanges Policy, which form an integral part of the contractual relationship between the Customer and the Seller.